TO HELP YOU design intuitive systems and user interfaces that require no consumer education. 

  • consumer visualization of the typical usage environment to identify how that environment might facilitate or interfere with the completion of tasks. 
  • user narration of their tasks by explaining what they are doing and why.  This brings you into the process and allows for greater appreciation of the interface’s strengths and weaknesses.  Our moderators are skilled at prompting feedback and narrative from the respondents without biasing their success or failure completing the tasks.